Warranty & Repairs
We proudly offer a lifetime guarantee for your Arkel product. Whether you purchased the bag directly from us, through a local bike shop, or even second-hand from an individual, this warranty is transferable and no receipt is necessary. This guarantee covers the workmanship, stitching and pieces such as the aluminum hooks, rails, nuts and screws, and inner stiffening backplate. In other words, in the unlikely event that your product has an inherent defect, a stitch does rip or a piece of equipment breaks, you can count on us to repair it at no extra cost. If it cannot be repaired to our high standards, we may offer you a new bag. Please keep in mind that in certain cases shipping fees may apply.
As much as you can trust our bags and panniers, please keep in mind that even the most well-maintained product is not made to last forever. Indeed, we give you our word that our products will last you a reasonable amount of years if used appropriately. We also ask you to respect the fact that we do not cover broken Arkel products due to wear and tear, abuse due to negligent use or damage caused by an accident. This applies to all of the pieces, from the fabric to the zippers. If you do find yourself in this unfortunate situation, you can count on us to repair it at a reasonable price.
- Lifetime
- Transferable
- No receipt needed
Real Life Examples
Find Out If it is Covered by our Warranty
Your dog mistakens your bag for a snack
Because this is damage caused by an accident, the warranty does no cover this.
VERDICT: This is eligible for repair at a reasonable cost.
Your grandpa's pannier has a hole in it
In this situation, the hole was either caused by wear and tear or by a bike accident in the past. Unfortunately this is not covered by our guarantee, but you can expect us to repair it at a reasonable price.
VERDICT: This is eligible for repair at a reasonable cost.
You receive you order and a stitch appears to be unravelling
This is an inherent defect, therefore you can contact us for a repair or replacement at no extra cost, depending on the severity of the situation.
VERDICT: This is coverd by our warranty.
You go to the grocery and the handle rips off the bag
In this case, the ripped stitching is covered by the warranty, therefore the bag is eligible for repair or replacement at no extra cost, depending on the severity of the damages.
VERDICT: This is coverd by our warranty.