We back our products with a no hassle, lifetime warranty so you get peace of mind with every Arkel purchase. We also provide the best possible customer service, not just among pannier companies, but any company. We are dedicated to the complete riding experience from beginning to end as we know bikes and will assist you with whatever question you may have, from outfitting your bike for the next ride, urban commuting, touring or bikepacking adventures. If you have any questions about getting outfitted safe and proper, chances are we’ve answered it before and will have you covered when you call or write. If we don’t, you can be sure we’ll find the answer. Our website is filled with information on how to choose the right bicycle pannier equipment, tips and instructions, even videos to help you get what you need and see how it works before you order it.