We’ve come a long way from our humble beginnings when, in 1988, Serge Vigeant and Diane Laplante set out to design the best bicycle pannier bag available to cyclists period! From the very first pair of touring panniers he made for himself to any touring, bikepacking, randonneur series or commuter pannier you’ll find with the Arkel label today, one thing remains true, we care about your experience on the bike. We’ve always made and will continue to make panniers for cyclists like you; with the finest fabric (Cordura), the best zippers (YKK), the ultimate hook system (all aluminum Cam-Lock® system) and practical designs that make your cycle tour, commute or bike ride down to the corner store more satisfying.
Our bike panniers and racks are made by people who really love to ride! Our designs integrate countless hours of experience on the road and in the saddle and tons of customer feedback. There’s no better way to gather information than from the road. And yes we listen to our customers and continually improve our bags based on real-world experiences.
Arkel is also dedicated to community empowerment evidenced by the lively crew from CRDITED Estrie – a social service program for folks with Intellectual Disabilities and Pervasive Development Disorders. They’ve worked at Arkel’s Quebec headquarters since 2003. We think of them as a family around here. Once the designers have finished creating our bags and the seamstresses have stitched them tight, the gang from CRDITED Estrie goes to work assembling and putting the finishing touches on each pannier and bag.
We back our products with a no-hassle, lifetime warranty so you get peace of mind with every Arkel purchase. We also aim to provide the best possible customer service, we are dedicated to the complete riding experience from beginning to end as we know bikes and will assist you with whatever question you may have, from outfitting your bike for the next ride, urban commuting, touring or bikepacking adventures. If you have any questions about getting outfitted safe and proper, chances are we’ve answered it before and will have you covered when you call or write. If we don’t, you can be sure we’ll find the answer. Our website is filled with information on how to choose the right bicycle pannier equipment, tips, and instructions, even videos to help you get what you need and see how it works before you order it.