Shipping

FREE SHIPPING ON ORDERS OVER $99.

We offer free 2 business days shipping on orders over $99 via FedEx. Shipping options and estimated delivery times will appear in the shopping cart and checkout page. If you are not home at the time of delivery, FedEx will leave a door tag with indications if another delivery attempt will be made or information on the time and address of the closest FedEx location where you may pick up your shipment.

Orders received before 10:30 am EST are processed and shipped on the day the order is received (Monday thru Friday). If ever there is a problem with your order we will contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail at info@arkel-od.com

We also offer a next business day Priority service, you can estimate the cost for this service in the shopping cart.

EMAIL CONFIRMATION:

You will receive an email confirmation right after you place your order and a second email once your order is invoiced and another email with your tracking information once the order is shipped.

UPS OR OTHER:

If you would like us to ship your order using a different carrier (UPS or USPS), simply let us know in the comments box at the end of the online order form. We will e-mail you a personalized confirmation indicating the total shipping cost for the service you requested. We always wait for your final approval before processing the order.

APO AND FPO ETC.: 

FREE GROUND SHIPPING ON ORDERS OVER $99 - If you are using an APO or FPO type shipping address, we will ship USPS expedited service. Our system does not automatically quote USPS services so we will e-mail you a personalized confirmation indicating the USPS shipping cost if applicable. We then wait for your approval before processing the order.

FedEx and UPS are reliable, fast, and everywhere. But we need a physical address (NO P.O. Boxes) otherwise we ship by United States Postal Service, which takes a little more time.

QUESTIONS?

If you have questions that are not addressed here, please send us an e-mail at info@arkel-od.com. We're always here to help!

FREE SHIPPING ON ORDERS OVER $99.

TRANSIT TIME IN CANADA:

Unless requested otherwise, orders are shipped by Canada Post Expedited Parcel from our Sherbrooke, QC facility. Canada Post Expedited Parcel service usually gets it to your door in 1 to 7 business days depending on your location. Orders received before 10:30 AM EST will ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail. We’ll be happy to help.

CONFIRMATION:

You will receive both an automated confirmation right after you place your order and another one with the Canada Post tracking information once the order is processed.

QUESTIONS?

If you have questions that are not addressed here, please send us an e-mail! We're always here to help!

FREE SHIPPING ON ORDERS OVER 99 £

All prices are VAT EXCLUDED, the VAT will be displayed in a separate line in the cart and checkout page.

A flat 8 £ will be charged for orders totalling less than 99 £.

No surprises, we promise:

We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed! If for some unexpected glitch, you do get charged a fee upon delivery, email us a copy of your bill and we will reimburse you immediately.

Transit Time For UK Orders:

Orders are shipped from Canada with FedEx or DHL. Transit time varies between 2 and 5 business days depending on your location. Orders received before 14:00 PM (GMT) will ship the same day (Monday thru Friday). If there is any problem with your order we will quickly contact you via e-mail. If you have special needs call 001-819-564-3434, or send us an e-mail at info@arkel-od.com. We’ll be happy to help.

(Australia, China, Greece, Hong Kong, Japan, New Zealand, Norway, Singapore, South Korea, Taiwan)

Prices do not include VAT, Duties or Customs fees. 

All advertised prices on this website do not include VAT or Duties. Some countries may charge tax and custom fees at delivery, you should check with your local customs bureau for additional information on VAT and Duties, this could avoid unpleasant surprises at delivery.

SHIPPING COST: 

The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination.

If your country doesn’t appear in the list above simply send us an email, we will be happy to help and provide a complete quote with shipping.

TRANSIT TIME ON INTERNATIONAL ORDERS: 

Orders are shipped from Canada. Transit time varies from 4 to 7 business days depending on your location. Orders received before 10:30 AM EST will ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail. We’ll be happy to help.

CONFIRMATION: 

International orders will receive an automated confirmation just after placing the order and a second one to confirm that your order has been shipped.