Shipping policy

Shipping

Orders received before 10:30 am EST are usually processed and shipped on the day the order is received (Monday thru Friday). Exceptions may apply on long holidays and sales. 

Email confirmation: You will receive an email confirmation right after you place your order and

A second email once your order is shipped with your tracking information.

If ever there is a problem with your order we will contact you via email. If your country doesn’t appear in the list below simply contact us, and we will be happy to help and provide a complete quote with shipping.

USA

We ship from Canada and your total at checkout is all-inclusive. In other words, you will never be surprised by additional customs duties and taxes at the time of delivery, guaranteed! If for some unexpected glitch, you do get charged a fee upon delivery, email us a copy of your bill and we will reimburse you immediately.

We offer free shipping on orders over $120 via FedEx for packages over 4.4 pounds. Shipping options and estimated delivery times will appear in the shopping cart and checkout page. If you are not home at the time of delivery, FedEx will leave a door tag with indications if another delivery attempt will be made or information on the time and address of the closest FedEx location where you may pick up your shipment.

For small packages under 4.4 pounds, we may deliver using FedEx or USPS track packet services with delivery between between 4-7 business days. If you are not home at the time of delivery, USPS will leave a door tag with indications if another delivery attempt will be made or information on the time and address of the closest USPS location where you may pick up your shipment.

We can also offer a next business day Priority service, you can estimate the cost for this service in the shopping cart.  

If you prefer receiving your order within 2 business days, please select the service level you wish to receive at checkout.    

UPS or other: If you would like us to ship your order using a different carrier (UPS or USPS), simply let us know in the comments box at the end of the online order form. We will e-mail you a personalized confirmation indicating the total shipping cost for the service you requested. We always wait for your final approval before processing the order.

APO and FPO: If you are using an APO or FPO-type shipping address, we will ship USPS expedited service. Our system does not automatically quote USPS services so we will e-mail you a personalized confirmation indicating the USPS shipping cost if applicable. We then wait for your approval before processing the order.

FedEx and UPS are reliable, fast, and everywhere. But we need a physical address (NO P.O. Boxes) otherwise we ship by United States Postal Service, which takes a little more time.

CANADA

We offer free shipping on orders over $150.

Transit time in Canada: Unless requested otherwise, orders are shipped by Canada Post Expedited Parcel from our Sherbrooke, QC facility. Canada Post Expedited Parcel service usually gets it to your door in 1 to 7 business days depending on your location. Orders received before 10:30 AM EST usually ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via email.

NEW! Canada Post now has Carbon-Neutral Shipping on all domestic ground services (Regular ParcelTM and Expedited ParcelTM items).

EUROPE (Specific countries)

(Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Sweden and Switzerland)

The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination.

No surprises, we promise! We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!

Transit Time For EU Orders: Orders are shipped from Canada with FedEx or DHL. Transit time varies between 4 and 10 business days depending on your location. If there is any problem with your order we will quickly contact you via email. If you have special needs please contact us.

If your country is not listed in the country choices simply contact us, and we will be happy to help and provide a complete quote with shipping.

UK

Here's our standard shipping policy for the UK.

A flat £20 will be charged for all orders. All prices are VAT EXCLUDED, the VAT will be displayed in a separate line in the cart and checkout page.

We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!

Transit Time for UK Orders: Orders are shipped from Canada with FedEx. Transit time varies between 3 and 5 business days depending on your location. If there is any problem with your order we will contact you via email. If you have special needs please contact us.

INTERNATIONAL

Here's our standard shipping policy for International Shipments including some countries in Europe)

Prices do not include VAT, Duties or Customs fees. Some countries may charge tax and customs fees at delivery, you should check with your local customs bureau for additional information on VAT and Duties, this could avoid unpleasant surprises at delivery.

The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination. If your country is not listed in the country choices simply contact us, and we will be happy to help and provide a complete quote with shipping.

Transit time on international orders: Orders are shipped from Canada. Transit time varies from 6 to 10 business days depending on your location. If ever there is a problem with your order we will quickly contact you via email. If you have special needs please contact us.

Confirmation: International orders will receive an automated confirmation just after placing the order and a second one to confirm that your order has been shipped.