Dear past, present or future Arkel customer,
We’ve come a long way from our humble beginnings in 1988 when Serge set out to design what he thought was the best bicycle pannier bag available to cyclists period! This was the birth of Arkel! From the very first pair of touring panniers he made for himself to any touring, off road, commuting pannier you find here today at Arkel or through your favourite local bike shop one thing remains true; we build panniers because we care about your experience on the bike. We’ve always made and will continue to make panniers for cyclists like you with the best fabric (Cordura), the best zippers (YKK), the best hook systems (aluminum) with sound designs that work and make your tour, commute or bike ride more satisfying. We’re engaged in making the planet a better place to live by promoting cycling through advocacy with our partners from Velo Quebec, The Bicycle Trade Association of Canada (BTAC), Adventure Cycling, The League of American Bicyclists. We’re also engaged in providing great quality Eco-Friendly bicycle bags at an affordable price sewn with fabric made from post consumer and post industrial recycled materials (Kargo line by Arkel).
Our designs integrate countless hours of experience from the road and in the saddle and from tons of customer feedback. There’s no place better to gather information than from the road so yes we listen and we continually try to improve our saddlebags in all aspects. We back our products with a no hassle warranty so you get peace of mind when you purchase your Arkel equipment. We also provide what we hope is the best possible customer service you can expect from a pannier company. We are dedicated to the complete riding experience from beginning to end and we know bikes and will assist you with whatever question you may have on outfitting your bike for your next ride, urban commute, tour or off road adventure. If you have a question about getting outfitted, chances are we’ve discussed it and will have an answer to your query. If we don’t, you can be sure we’ll find it. Our website is filled with information on how to choose the right bicycle pannier equipment to the age old debate over waterproof or not. We also have a complete selection of racks from Old Man Mountain and some essential riding gear from Endura of Scotland.
We wish you a most pleasurable experience with us and our gear and look forward to working with you soon!
The Arkel Team