Returns

Not what you expected, you've changed your mind, or a trip has been canceled?​

You can simply return the unused panniers within 30 days of delivery for a full refund. Note that you are responsible for the return shipping. Please complete the following steps:

  1. Fill out and submit the return form. An Arkel staff member will promptly give you a Return Authorization Number.
  2. Write the Return Authorization Number and your name on the outside of the box, as well as on any documentation sent back. Failure to do this may delay or jeopardize your refund.
  3. Ship the package to the return address according to your country as per the return adresses listed below (you are responsible for postage fees). Upon reception, our staff will initiate a refund via your payment method, which can take up to 15 business days.
Return Addresses

U.S.A.

Arkel Inc.
C/O: Livingston International
395 Caswell Ave.
Derby Line, VT
05830

Canada

Arkel Inc.
2520 Roy Street
Sherbrooke, QC
J1K 1C1
U.K. & Europe

Arkel Inc.
C/O: Tout Terrain
Industrietr. 11
Gundelfingen, Germany

Returns Request

  • Quality
  • Price
  • Value
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