Returns

You can simply return the unused panniers within 30 days of delivery for a full refund. Note that you are responsible for the return shipping. Please complete the following steps:

1. Fill out and submit the return form. An Arkel staff member will promptly give you a Return Authorization Number.
2. Write the Return Authorization Number and your name on the outside of the box, as well as on any documentation sent back. Failure to do this may delay or jeopardize your refund.
3. Ship the package to the return address according to your country as per the return adresses listed below (you are responsible for postage fees). Upon reception, our staff will initiate a refund via your payment method, which can take up to 15 business days.