Returns
If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. Any paid shipping fees are not refundable.
- Please note that for logistical reasons, we don’t offer exchanges. Instead, simply apply for a refund and place another order at your convenience.
- We reserve the right to refuse refunds for returned items which are not in saleable condition.
- In the event that the product is not in mint condition, only a partial refund will be issued.
- Returns shipping and duty fees (if applicable) are at the customer’s expense.
- Returns are only accepted online for items purchased directly from arkel-od.com. We are unable to accept online returns from purchases made through an Arkel dealer. If you have purchased from a third-party retailer, you should return the products directly to the location where they were purchased.
Please complete the following steps:
- Fill out and submit the return form via the Returns Portal. An Arkel staff member will promptly give you a Return Authorization Number.
- Write the Return Authorization Number and your name on the outside of the box. Failure to do this may delay or jeopardize your refund.
- Ship the package to the return address provided by our team. Upon reception, our staff will initiate a refund via your payment method, which can take up to 15 business days to appear on your bank statement.