Refund policy

If you are not satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item needs to be as new and in the original packaging. Any paid shipping fees are not refundable.

  • - Please note that for logistical reasons, we don’t offer exchanges. Instead, simply apply for a refund and place another order at your convenience.
  • We reserve the right to refuse refunds for returned items which are not in saleable condition.
  • In the event that the product is not in mint condition, only a partial refund will be issued.
  • Returns shipping and duty fees (if applicable) are at the customer’s expense.
  • Returns are only accepted online for items purchased directly from arkel.ca. We are unable to accept online returns from purchases made through an Arkel dealer. If you have purchased from a third-party retailer, you should return the products directly to the location where they were purchased.
  • - For US customers, there is a specific US return address.

Please complete the following steps:

  • 1. Fill out the return form here: Returns Portal. 
  • 2. You'll receive an email with the Return Authorization Number and the instructions to return your item.
  • 3. For shipping, write the Return Authorization Number and your name on the outside of the box. Failure to do this may delay or jeopardize your refund.
  • 4. Upon reception, our staff will initiate a refund via your payment method, which can take up to 15 business days to appear on your bank statement.
Arkel contact info:
  • Email: info@arkel.ca
  • Address for Canadian and International customers: 2520 Rue Roy, Sherbrooke, QC, J1K 1C1, Canada.
  • Address for US customers: 395 Caswell Ave, Derby Line, VT 05830, United States.