Returns and Repairs
Arkel makes the best panniers in the world, but maybe the bags are not what you expected, you've changed your mind, or a trip has been canceled. We understand that it is not always easy to buy things sight unseen! You can simply return the unused panniers within 30 days of delivery for a full refund.
To return your order, we ask that you contact us beforehand by e-mail and we will promptly give you a Return Authorization Number. This number should be written on the outside of the box and on any documentation sent back. We appreciate that you obtain a RA Number before returning your order. Failure to do this may delay or jeopardize your refund.
Repairs US and Canada
US and Canada labour laws, and common decency, requires that Item(s) being returned for repair(s) must be clean. If not there will be an extra charge of $40.00 to have them sent to the cleaners before commencing repair(s). Normal turnaround time for repairs is 6 to 8 weeks, this includes the time for shipping, and processing the repair(s).
If you feel like telling us why you are returning them, we'd appreciate it. We like to improve our products!
Arkel USA Return Address:
C/O: Norman G. Jensen Inc.
395 Caswell Ave.
Derby Line, VT
Arkel Canada Return Address:
2520 Roy Street
Return Address in the UK and EU:
c/o Peel Ports Multi-User Whs1
Unit 4 Regent Rd.
Port of Liverpool
If you have questions that are not addressed here, please send us an email. We're always here to help!