Returns And Repairs
Arkel makes the best panniers in the world, but maybe the bags are not what you expected, you've changed your mind, or a trip has been canceled. We understand that it is not always easy to buy things sight unseen! You can simply return the unused panniers within 30 days of delivery for a full refund.
US and Canada labour laws, and common decency, requires that Item(s) being returned for repair(s) must be clean. If not there will be an extra charge of $40.00 to have them sent to the cleaners before commencing repair(s). Normal turn around time for repairs is 6 to 8 weeks, this includes the time for shipping, and processing the repair(s).
If you feel like telling us why you are returning them, we'd appreciate it. We like to improve our products!
If you have questions that are not addressed here, please send us an email. We're always here to help!
Rack Fit Guide
Check gift card balance
Waterproof - Facts & Myths
Front Loading vs Top Loading
How to Pack
Bike panniers and their care