We ship all U.S. orders from our Derby Line, Vermont warehouse, so there are no customs/border issues whatsoever. Returns for credit, exchange or warranty are to be sent to our Vermont address. Simple and easy!

UPS Shipping Options: Our online order form offers 4 different UPS service levels that you can choose from (Ground, 3 day select, 2nd day air, Next day air). The appropriate charges will appear automatically on your order form for you to choose.

Transit Time: Unless requested otherwise, orders are shipped by UPS from our Vermont warehouse. UPS Ground usually gets it to your door in 1 to 7 business days depending on your location. Orders are processed within 1 to 5 business days and the average transit time will vary between 1 to 12 business days. If ever there is a problem with your order we will contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail.

Confirmation: You will receive both an automated confirmation right after you place your order and another one from a real human being once the order is processed.

UPS or Other: If want us to ship your order using a different carrier, simply let us know in the comment box at the end of the online order form. We will e-mail you a personalized confirmation indicating the total shipping cost for the service you requested. We always wait for your final approval before processing the order.

APO and FPO etc.: If you are using an APO or FPO type shipping address, we will ship USPS expedited service. Our system does not automatically quote USPS services so we will e-mail you a personalized confirmation indicating the USPS shipping cost. We then wait for your approval before processing the order.

UPS is reliable, fast, and everywhere. But we need a physical address (no P.O. Boxes). Otherwise we ship by United States Postal Service, which takes a little more time.

Questions?
If you have questions that are not addressed here, please send us an e-mail! We're always here to help!