SHIPPING INFORMATION AND RATES
USA  -  CANADA   -  UK  -  EUROPE  -  INTERNATIONAL

USA

FREE SHIPPING ON ORDERS OVER $99 - We ship all U.S. orders from our Derby Line, Vermont warehouse, so there are no customs/border issues whatsoever. Returns for credit, exchange or warranty are to be sent to our Vermont address. Simple and easy!

UPS SHIPPING OPTIONS: Our online order form offers 4 different UPS service levels that you can choose from (Ground, 3 day select, 2nd day air, Next day air). The appropriate charges will appear automatically on your order form for you to choose.

Unless requested otherwise, orders are shipped by UPS from our Vermont warehouse. UPS Ground usually gets it to your door in 1 to 7 business days depending on your location. Orders received before 10:30 am EST are processed and shipped on the day the order is received (Monday thru Friday).

If ever there is a problem with your order we will contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail at info@arkel-od.com

CONFIRMATION: You will receive both an automated confirmation right after you place your order and a second email with the UPS tracking information once the order is shipped.

UPS OR OTHER: If want us to ship your order using a different carrier, simply let us know in the comment box at the end of the online order form. We will e-mail you a personalized confirmation indicating the total shipping cost for the service you requested. We always wait for your final approval before processing the order.

APO AND FPO ETC.: If you are using an APO or FPO type shipping address, we will ship USPS expedited service. Our system does not automatically quote USPS services so we will e-mail you a personalized confirmation indicating the USPS shipping cost. We then wait for your approval before processing the order.

UPS is reliable, fast, and everywhere. But we need a physical address (no P.O. Boxes). Otherwise we ship by United States Postal Service, which takes a little more time.

To find out when you should receive your order, check the UPS Ground Time in Transit map:

QUESTIONS?
If you have questions that are not addressed here, please send us an e-mail at info@arkel-od.com. We're always here to help!

CANADA

FREE SHIPPING ON ORDERS OVER $99. 
A flat $8 will be charged for orders totalling less than $99.

TRANSIT TIME IN CANADA: Unless requested otherwise, orders are shipped by Canada Post Expedited Parcel from our Sherbrooke, QC facility. Canada Post Expedited Parcel service usually gets it to your door in 1 to 7 business days depending on your location. Orders received before 10:30 AM EST will ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail. We’ll be happy to help.

CONFIRMATION: You will receive both an automated confirmation right after you place your order and another one with the Canada Post tracking information once the order is processed.

QUESTIONS? If you have questions that are not addressed here, please send us an e-mail! We're always here to help!

UK

FREE SHIPPING ON ORDERS OVER 99 £
All prices are VAT included.

A flat 8 £ will be charged for orders totalling less than 99 £.

Transit Time For UK Orders: Orders are shipped out of Liverpool via DPD. Transit time varies from 1 to 2 business days depending on your location. Orders received before 14:00 PM (GMT) will ship the same day (Monday thru Friday). If there is any problem with your order we will quickly contact you via e-mail. If you have special needs call 001-819-564-3434, or send us an e-mail at info@arkel-od.com. We’ll be happy to help.

EU

FREE SHIPPING ON SELECT EU COUNTRIES FOR ORDERS OVER 150 €.

All prices are VAT included.

EU Country Order  150 € and up Order less then 150 €
Austria FREE 12 €
Belgium  FREE 10 €
Denmark FREE 12 €
Findland 12 € 22 €
France FREE 10 €
Germany FREE 10 €
Italy FREE 14 €
Luxembourg FREE 10 €
Netherlands FREE 10 €
Spain FREE 14 €
Sweeden 11 € 17 €
Switzerland 22 € 30 €


NOTE: If your country doesn’t appear in the list above simply send us an email at info@arkel-od.com we will be happy to help and provide a complete quote with shipping.

Transit Time For EU Orders: Orders are shipped out of Liverpoool via DPD. Transit time varies from 1 to 2 business days depending on your location. Orders received before 14:00 PM (GMT) will ship the same day (Monday thru Friday). If there is any problem with your order we will quickly contact you via e-mail. If you have special needs call 001-819-564-3434, or send us an e-mail. We’ll be happy to help.

INTERNATIONAL
(Australia, China, Greece, Hong Kong, Japan, New Zealand, Norway, Singapore, South Korea, Taiwan)

Prices do not include VAT, Duties or Customs fees. All advertised prices on this website do not include VAT or Duties. Some countries may charge tax and custom fees at delivery, you should check with your local customs bureau for additional information on VAT and Duties, this could avoid unpleasant surprises at delivery.

SHIPPING COST: The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination.

If your country doesn’t appear in the list above simply send us an email, we will be happy to help and provide a complete quote with shipping.

TRANSIT TIME ON INTERNATIONAL ORDERS: Orders are shipped from Canada. Transit time varies from 4 to 7 business days depending on your location. Orders received before 10:30 AM EST will ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via e-mail. If you have special needs just call us (1-888-592-7535) or send us an e-mail. We’ll be happy to help.

CONFIRMATION: International orders will receive an automated confirmation just after placing the order and a second one to confirm that your order has been shipped.